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📱 SMS Consent Documentation
This document provides complete verification of how ProbationCall collects explicit user consent before sending any SMS messages.
Quick Verification Links
Reviewers can verify our SMS consent process at these PUBLIC URLs:
1. Brand Information
| Field | Value |
|---|
| Brand Name | ProbationCall |
| Website | https://web-production-9a90.up.railway.app |
| Contact Email | probationreportingapp@gmail.com |
| Message Type | Transactional / Utility Notifications |
| Message Frequency | Maximum 1 message per day |
| Message Purpose | Notify users of probation check-in call results |
2. Consent Collection Method
Users provide explicit opt-in consent through our website. Consent is collected via a clearly labeled checkbox that users must actively check before they can receive SMS messages.
Opt-In Methods:
- Primary Method - Web Form: Users visit our SMS sign-up page at https://web-production-9a90.up.railway.app/sms-signup.html and complete the opt-in form with required checkbox consent.
- Secondary Method - Dashboard: Logged-in users can also enable SMS in their dashboard settings, which displays the same consent disclosures and checkbox.
3. Screenshot of Consent Form
Below is an exact representation of our SMS consent form as displayed to users:
SMS Sign-Up Form - Publicly accessible at /sms-signup.html
4. Required Disclosures Checklist
✅ All Required Elements Present at Point of Consent
- Brand Identification: "ProbationCall" clearly stated
- Message Frequency: "Up to 1 message per day" clearly stated
- Data Rates Disclosure: "Message and data rates may apply" included
- Opt-Out Instructions: "Reply STOP to unsubscribe at any time" included
- Help Instructions: "Reply HELP for assistance" included
- Terms of Service Link: Clickable link to /terms.html
- Privacy Policy Link: Clickable link to /privacy.html
- Explicit Consent Checkbox: User must actively check box to proceed
- Contact Information: Email address provided
5. Sample Messages
Users receive ONE message per day based on their check-in result:
ProbationCall: No test today. Your color was NOT called. Ref: 123456. Reply STOP to opt out, HELP for help. Msg&data rates may apply.
ProbationCall: TEST REQUIRED. Your color was called. Report for testing today. Ref: 123456. Reply STOP to opt out.
ProbationCall: Could not determine result. Please verify manually. Ref: 123456. Reply STOP to opt out.
6. Opt-Out Process
Users can opt out at any time using any of these methods:
- Reply STOP to any message (immediate unsubscribe)
- Reply CANCEL, END, QUIT, or UNSUBSCRIBE
- Change notification settings in their dashboard
- Email probationreportingapp@gmail.com to request removal
7. Help Response
When users text HELP, they receive:
ProbationCall: For help, visit https://web-production-9a90.up.railway.app or email probationreportingapp@gmail.com. Reply STOP to unsubscribe. Msg&data rates may apply.
8. Verification Summary