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Privacy Policy

Last Updated: November 2025

1. Information We Collect

We collect the following information when you use ProbationCall:

• Account Information: Email address and name from Google Sign-In
• Phone Numbers: The hotline number you call and your notification phone number
• PIN: Your 6-digit reporting PIN (stored securely)
• Call History: Records of calls made and their results
• Payment Information: Processed securely by Stripe (we don't store card details)

2. How We Use Your Information

We use your information to:

• Make automated calls to the probation hotline on your behalf
• Send you notifications about call results via email, SMS, or WhatsApp
• Process payments for credits
• Improve our Service

3. SMS/Text Messages

If you opt in to SMS notifications:

• We will send you text messages with your call results
• Message frequency: Up to 1 message per scheduled call (typically daily)
• Message and data rates may apply
• To opt out, reply STOP to any message
• For help, reply HELP or email probationreportingapp@gmail.com
• We do not share your phone number with third parties for marketing purposes

4. Data Sharing

We do not sell your personal information. We share data only with:

• Twilio: To make phone calls and send SMS/WhatsApp messages
• Stripe: To process payments
• Supabase: To store your account data securely
• SendGrid: To send email notifications

5. Data Security

We use industry-standard security measures to protect your data, including encryption in transit and at rest. However, no system is 100% secure.

6. Data Retention

We retain your data as long as your account is active. You can request deletion of your account and data by contacting us.

7. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Opt out of SMS notifications at any time

8. Contact Us

For privacy questions or data requests, contact us at: probationreportingapp@gmail.com